Frequently Asked Questions

1. What is your return policy?
We accept returns within 30 days of purchase for unworn, unwashed, and undamaged items. For more details, please visit our Return and Refund Policy.

2. How long does it take to process my return?
Once we receive your returned item, we will process your refund within 7 to 10 business days. The refund will be issued to the original payment method used at the time of purchase.

3. What payment methods do you accept?
We currently accept payments through PayPal. You can use your PayPal account or checkout as a guest with your credit or debit card.

4. Do you offer free shipping?
Yes! We provide free shipping on all orders within Canada.

5. How long does shipping take?
Orders are typically processed within 0 to 1 business day, and transit time is 1 to 2 business days after shipping.

6. Can I exchange an item?
Currently, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

7. How can I contact customer support?
You can reach us at info@linglingboutique.com for any inquiries or assistance.

8. Do you ship internationally?
At this time, we only ship within Canada.

9. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will assist you in resolving the issue.

10. Where is your physical store located?
You can visit us at 2021 Oak Bay Ave, Victoria, British Columbia, V8R 1E5, Canada.

If you have any other questions, feel free to reach out to us! We’re here to help.